Returns Payments

Warranty, Returns and Exchange Policy

All our Goods are manufactured using accredited Ultra High Performance Concrete (UHPC) and reinforced with fibreglass. Our Goods are hand packed in a single pour and left to set naturally without touch ups or painting. This process leaves air pockets, water veins and colour variations as visible features on the external surface of all Goods.

In ordering any prefabricated or custom designed Goods, you accept that the finish of the Goods:

• will contain air pockets on the external surface which may vary in size from pinholes to 10mm in diameter;
• may contain minor variations in colour due to the oxidisation process;
• may contain some visible fibreglass strands;
• may contain some texturing on the edges.

These features are natural results of the concrete pouring process and are designed to add to the natural beauty and add to the unique appearance of our Goods.

Where a Good has been listed on the Website at the incorrect price or with incorrect descriptive information or incorrect image, we reserve the right to cancel the order. If payment for that order has been received, we will return payment in the same form as we received it as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.

In the event that the Customer wants to return any Goods purchased from us that have been delivered, received and accepted in good order, as permitted by law, it is at our absolute discretion to accept or reject this request if the reason for return is:
• Change of mind
• Ordered wrong Goods
• Did not like the Goods
• No longer requires the Goods

We will not consider accepting return of Goods for credit after 28 days of the purchase date or if the Goods are not in original condition and cannot sold as brand new.

The Australian Consumer Law provides certain guarantees to consumers in relation to Goods and services that cannot be excluded. Our liability for breach of any guarantee implied by the Australian Consumer Law is, to the extent permitted by the Australian Consumer Law, limited to:

• in the case of Goods – the repair of the goods, or, at our option, the replacement of the goods or the supply of equivalent goods or the payment of the cost of repair, replacement or supply of equivalent goods; and
• in the case of services – the resupply of those services or payment of the cost of having those services resupplied.

We do not take any responsibility for any damage caused to the Goods as a result of any of the following once the Goods are in your possession:
• any chemical substance (including cleaning products) applied to the Goods;
• any hard impact by any blunt object, sharp or abrasive material;
• use as a chopping board or as a resting place for hot pots, pans or other cooking implements.

Reference should be made to our Concrete Care Guide for best recommended practice for the care and maintenance of your Goods.

You are not entitled to recover damages from us for any default or otherwise under this agreement for indirect or consequential loss, including loss of use, loss of profits, loss of opportunity, damage to reputation or special, exemplary or punitive damages.

To the fullest extent permitted by law, all terms which might be implied by statute are excluded and our liability for any claim relating to the provision of the Goods or services, whether pursuant to contract, tort, statute law or otherwise, is limited to the resupply of those Goods or services.